Privacy Policy
and Data Protection

The purpose of this Personal Data Protection Policy is to inform users, clients, suppliers and other interested parties about the way in which Andina Reisen S.A.C. collects, stores, uses, processes and protects personal data, in compliance with Law No. 29733 – Personal Data Protection Law, its Regulations approved by Supreme Decree No. 003-2013-JUS, and other applicable Peruvian regulations.

1. Data Controller

For the purposes of this Policy, Andina Reisen S.A.C. is responsible for the processing of the personal data collected through its website, commercial channels, forms, emails, social networks, telephone communications, WhatsApp or any other physical or digital means used in the ordinary course of its activities.

For any questions related to the processing of your personal data, you may contact us at:

Email: hola@andina-reisen.com
Company: Andina Reisen S.A.C.
Country: Peru

2. Personal Data Collected

Andina Reisen S.A.C. may collect personal data such as names, surnames, identification documents, nationality, telephone numbers, email addresses, billing information, travel preferences, reservation details, emergency contact information and any other information necessary for the provision of our travel and tourism services.

In some cases, when required for the organization of travel services, we may request additional information necessary for reservations, accommodation, transport, excursions, travel assistance, immigration or administrative requirements.

3. Purpose of Personal Data Processing

Personal data may be processed for the following purposes:

To provide tour operator services, including accommodation, transport, transfers, excursions, experiences and other travel-related services.
To manage reservations, confirmations, quotations, payments, cancellations and customer service requests.
To issue electronic invoices, receipts or other tax documents.
To communicate with clients before, during and after the provision of services.
To send information about our company, services, promotions or travel-related content, provided that the user has given consent or has not objected to receiving such communications.
To comply with legal, tax, administrative, judicial or regulatory obligations.
To manage relationships with suppliers, service providers, collaborators and business partners.
To carry out statistical, historical, quality control and service improvement activities.

Andina Reisen S.A.C. will not use personal data for purposes other than those described in this Policy, unless prior, express and informed consent has been obtained from the data subject.

4. Transfer of Personal Data

Personal data may be shared with third parties when necessary for the provision of the requested services, including hotels, transport companies, tour operators, guides, travel assistance providers, payment processors, technology providers, accounting providers and other suppliers involved in the execution of the contracted services.

Personal data may also be transferred when required by public authorities, administrative entities, judicial authorities, police authorities or other competent bodies, provided that such transfer is legally permitted or required.

When the provision of services requires the transfer of personal data outside Peru, Andina Reisen S.A.C. will take reasonable measures to ensure that such data is processed securely and only for the purposes related to the requested service.

5. Confidentiality and Security

Andina Reisen S.A.C. declares its commitment to protecting the privacy and confidentiality of personal data. The personal information collected is stored in secure systems and is not available to the general public.

Andina Reisen S.A.C. does not sell, rent or trade personal data with third parties. Personal data is only accessed by authorized personnel or service providers who require such information to fulfill the purposes described in this Policy.

6. Marketing Communications

The contact information provided by users, such as name, telephone number and email address, may be used to send information about Andina Reisen S.A.C., its services, travel proposals, promotions or related content.

Users may opt out of receiving advertising or promotional emails at any time by using the unsubscribe option included in such communications or by contacting us directly at: hola@andina-reisen.com

7. Cookies

Andina Reisen S.A.C. may use cookies and similar technologies to improve the browsing experience, remember user preferences, analyze website performance and make the website more user-friendly.

Users may configure their browser to reject or delete cookies. However, disabling cookies may affect the proper functioning of some sections of the website.

8. Rights of the Data Subject

In accordance with Peruvian personal data protection regulations, data subjects may exercise their rights of access, rectification, cancellation and opposition regarding their personal data. These are commonly known as ARCO rights.

To exercise these rights, the data subject may send a request to: hola@andina-reisen.com

The request should include the full name of the data subject, identification document, a clear description of the right being exercised and any supporting information necessary to process the request.

9. Communication Channels

Andina Reisen S.A.C. may communicate with its clients through different physical, personal and electronic channels, including email, telephone, WhatsApp, social media and other digital tools.

If any communication sent by Andina Reisen S.A.C. is considered uncomfortable, inappropriate or unwanted, the recipient may contact us at hola@andina-reisen.com so that we may review the case and take the appropriate measures.

10. Intellectual Property

The texts, images, videos, designs and other content used on the website and social media channels of Andina Reisen S.A.C. are owned by Andina Reisen S.A.C., unless they have been provided by authorized suppliers, institutions, independent photographers, collaborators or third parties with the corresponding authorization.

The unauthorized reproduction, distribution, modification or use of such content is prohibited, unless prior written authorization has been granted by Andina Reisen S.A.C. or by the corresponding rights holder.

11. Updates to this Policy

Andina Reisen S.A.C. may update this Personal Data Protection Policy from time to time in order to reflect changes in its services, legal obligations or internal procedures.

Any relevant changes will be published through the appropriate channels.

Privacy Policy and Data Protection